Disability Support With Compassion

We offer many different types of disability packages and assistance, to find out how we can assist you please call our toll free number for professional advice and caring concern.

Reliable Hands Personal Care Plans


We help you find a living arrangement that's right for your needs

Lifestyle Support

Get involved in your community whenever and wherever you want

Support Coordination

Connect with services in your community to help you meet your goals

Heath & Wellbeing

We focus on your health, therapy and wellbeing as a priority

How do I get my first plan?

Once your access to the NDIS is confirmed, you and/or your nominee will be contacted by a representative of the National Disability Insurance Agency (NDIA) to have a planning conversation.

Most people’s first plans will be completed over the phone, through a planning conversation between the participant (and/or their nominee) and an NDIA representative about their existing supports, needs and main goals.

If you are not able to complete your planning conversation over the phone or are not in a position to do so, the NDIS will make alternative planning arrangements.

Everyone will have the same access to supports and services irrespective of how their planning conversation takes place.

Once in the NDIS, your plan will be reviewed every 12 months, including your first plan. If your circumstances or needs change you can talk to us about having your plan reviewed at any stage.

Start planning

You can start thinking about your goals for the future and what services you and your family might need to reach those goals. Download Caring Hands NDIS Planning Work Book, it’s an easy-to-use guide designed to help you do this. You can also view the Supporting Families & Carers – My NDIS Plan Pathway Booklet. Talk through with your family and any carers who already support you about what’s missing in your current support, activities and plans, your quality of life. Get a better idea of what you believe you need and what will work for you, your family and carers.

What if I already receive support?

If you already receive support from a State or Territory government disability program, there are agreements in place which may mean you qualify to directly enter the Scheme.

In this event, you will be contacted by an NDIA representative when it is time to transition from your existing program to the Scheme and develop your first plan.

Your existing supports and services will continue until you have an NDIS plan. The NDIS will use the information about your existing disability supports to begin to develop your first plan.

An NDIA representative will then have a conversation with you and/or your nominee to consider any gaps or unmet needs in your current supports and how they link to your goals.

This process ensures a timely and orderly entry to the NDIS where you can gain access to the Scheme and activate your first plan quickly. It also limits the need for you to ‘re-tell your story’ in developing your first plan.

The NDIS funds reasonable and necessary support

For a support to be funded it needs to be linked to an outcome you have identified in your plan and it also must:

  • Be associated with day-to-day living and activities that increase your social or economic participation
  • Be a resource or piece of equipment, such as wheelchair, assistive technology or home and car modifications, to help you live an ordinary life
  • Help you build the skills you need to live the life you want, such as opportunities to work, further your education, volunteer or learn something new.

What happens next?

You’ll meet with your NDIA planner to talk through your needs and the support that meets them. Remember, you have the right to bring someone with you to any meeting. At your planning meetings, you’ll talk about getting your plan into action, what support and services you can access and if you need more information. Don’t forget! Our NDIS Planning Workbook is designed to help you get the most from your meeting so it’s a good idea to complete it before you first meet.

Once your first plan is finalised you will be contacted by a NDIA representative to discuss how to put it into action. This contact will happen within seven days of you receiving your plan.

The Reliable Hands will then work with you to implement your plan. This support is provided by our Coordinators, a plan support coordinator.

At Reliable Hands, our experienced and reliable team are here to work with you every step of the way! We can help put your plan into action! We provide a range of services under the NDIS so you can easily get everything you need from one place.

As a participant, you will be able to contact your NDIA representative at any stage. They will also check in with you to discuss ideas to help you achieve your goals and connect you to community activities and mainstream support.

Your first plan will give you time to think about how the supports you currently receive are working for you and what else you might need to achieve your longer-term goals before your scheduled plan review in 12 months.

The NDIS gives you more choice and control over how, when and where your supports are provided, and gives you certainty you will receive the support you need over your lifetime.

Where can I find more information?

You can check the department website or our web page. Website: www.ndis.gov.au  or www.reliablehandsccs.com.au.

Email: enquiries@ndis.gov.au or info@reliablehandsccs.com.au

Phone: 1800 800 110. 8am to 8pm Monday to Friday. For people with hearing or speech loss. TTY 1800 555 677. Speak and listen 1800 555 727. For people who need help with English TIS 131 450. *1800 calls from fixed lines are free. Calls from mobiles may be charged.

Interested in learning how Caring Hands can support you and your family? Simply call 1300 685 206 or fill in this form.

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