Reliable Hands Community Care Services (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We may collect personal information that is reasonably necessary to provide you with our care services. This may include:

• Full name, date of birth, and contact details
• Health and medical information relevant to your care
• Details about your NDIS plan or Support at Home package
• Emergency contact details
• Cultural, linguistic, and religious background (if relevant to care preferences)

2. How We Collect Information

We collect personal information directly from you, your guardian, family members, health practitioners, or other service providers with your consent. Information may also be collected through forms, phone calls, emails, or our website.

3. Use of Personal Information

We use your personal information to:

• Deliver care and support services tailored to your needs
• Communicate with you and your support network
• Meet our obligations as a registered NDIS and Support at Home provider
• Maintain accurate records for service delivery and compliance

4. Disclosure of Personal Information

We may disclose your personal information to:

• Health professionals involved in your care
• NDIS, Support at Home Quality and Safety Commission, or other regulatory bodies
• Third-party providers engaged to deliver services on our behalf

We will not share your information with any other third parties without your consent unless required by law.

5. Security of Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure physical storage, electronic safeguards, and staff training on confidentiality obligations.

6. Access and Correction

You may request access to the personal information we hold about you, or request corrections if you believe it is inaccurate or incomplete. Requests can be made in writing to our Privacy Officer at the contact details below.

7. Website and Online Privacy

When you visit our website, we may collect non-identifiable information such as your IP address, browser type, and browsing activity for the purpose of improving our services. Our website may use cookies, which you can disable through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact Us

If you have any questions about this Privacy Policy, or wish to make a complaint about how your personal information has been handled, please contact us:

Reliable Hands Community Care Services
Phone: 1300 685 206 or 07 3808 8148
Email: info@reliablehandsccs.com.au
Address: 2 Chadsvale Court, Woodridge, QLD 4114